Refund policy

Refund & Return Policy (English)

At beyeond+®, we value your satisfaction and comply with applicable consumer protection laws. Please read our Refund & Return Policy carefully before making a request.

Right of Withdrawal

• According to the Italian Consumer Code (D.Lgs. 206/2005), you have the right to withdraw from the purchase contract within 14 days from the date of receipt of the order.

• This right applies only if the product is returned unused, sealed, and in its original packaging.

Exceptions

• For cosmetic products and items that come into direct contact with the skin or mouth, the right of withdrawal is excluded once the packaging has been opened, for reasons of hygiene and consumer safety (art. 59, letter e).

• Products that are used, damaged, or not in their original packaging cannot be refunded.

Return Procedure

1. Contact our customer service at info@beyeondplus.com within 14 days of receiving the order.

2. Provide your order number and reason for the return.

3. Once approved, you will receive the instructions and a return authorization code.

4. The product must be sent back to the address provided, in its original packaging and conditions.

Shipping Costs

• If the return is due to an error on our part (wrong product or damaged item), we will cover all shipping costs and send a replacement or issue a full refund.

• If the return is due to personal reasons (wrong choice, change of mind, dislike of the product), the shipping costs for the return are at the customer’s expense, as well as the costs for sending any replacement item.

Refunds

• Once we receive and inspect the returned product, if it meets the conditions above, we will issue a refund within 7 business days to the original payment method.

• Refund times may vary depending on your bank or payment provider.

Important Notice

• Returns not authorized in advance or sent without our approval will not be accepted.

• If the 14-day period has expired, no return or refund will be possible.